Refund and cancellation policy

Last updated: 13 November 2026

The full report is a digital service delivered on screen immediately after payment, so it can't be cancelled once it has been delivered.

When we refund you in full

• You were charged, but the report did not appear, even after using the Try again button on the page.
• You were charged twice for the same report.
• A technical fault on our side made the report unusable (for example, it stopped halfway and could not be completed).

When we don't

• You disagree with Aunty's opinions. They're AI-written and meant to be funny.
• You refreshed or closed the page after the report was delivered.

How to ask

Email [[EMAIL]] within 7 days of payment with your Razorpay payment ID (it's in the payment confirmation from Razorpay) and a line on what went wrong. We aim to reply within 2 working days. Approved refunds go back to your original payment method; banks usually take 5 to 7 working days to show them.